Help

Delivery and Returns

UK delivery, tracking, and how returns work, including what to expect for made-to-order framed pieces.

01

Delivery

We deliver within the United Kingdom only. Standard tracked delivery is £4.99, or free on orders of £50 and over, and typically takes 5–8 business days after dispatch.

UK only We currently ship to mainland UK addresses only.
£4.99 · free over £50 Standard tracked delivery on every eligible order.
5–8 business days Typical transit time after your order has dispatched.

What to expect

  • Unframed prints usually dispatch within 48 hours.
  • Framed pieces are made to order and typically dispatch within 5–7 working days, then travel with standard delivery.
  • You will receive tracking details once your order has left us.
  • Please check your address carefully at checkout. We deliver to the UK only.
02

Returns

If a piece is not quite right, we offer a straightforward 30-day returns process for items in original condition.

  • You have 30 days from delivery to return an item in its original condition.
  • Prints and frames should be unused, undamaged and in the original packaging where possible.
  • To start a return, contact us with your order number and we will send instructions.
  • Once we receive and check the return, we will refund to your original payment method.

Return postage is usually the customer’s responsibility unless the item is faulty or we have made an error. We will confirm this when you open a return.

03

Made-to-order framed pieces

Because framed works are assembled to your chosen style, colour, size and mount, they fall outside the standard 14-day change-of-mind window that applies to many ready-made goods. Your statutory rights for faulty, damaged or misdescribed items are unaffected. Please see our Terms & Conditions for the full detail.

04

Damaged or missing items

If something arrives damaged, incomplete or not as described, contact us as soon as you can with photos of the packaging and the piece. We will arrange a replacement or refund without fuss.

05

Common questions

Do you deliver outside the UK?
Not at present. We deliver to United Kingdom addresses only.
How much is delivery?
Standard tracked UK delivery is typically £4.99, or free on orders of £50 and over. Check the basket at checkout for the exact charge on your order.
Can I return a made-to-order framed print?
Framed pieces are assembled to your specification, so change-of-mind returns are limited compared with ready-made goods. Faulty, damaged or misdescribed items are always covered — contact us and we will help. See Terms & conditions for the full detail.
How long do I have to return an item?
You generally have 30 days from delivery to return an item in its original condition. Contact us with your order number to start a return.

Need help with an order?

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